The key results of the project are:o At an aggregate level, 70% of CAF Label candidate organisations will attain a 20% improvement in their performance as measured through a multi-dimensional quality management survey. This result will be attained within on e year from end of project, latest end-June 2015. o Setting up a pool of qualified assessors who can conduct independent audits to certify the respective entity/department in CAF Label. Since this will be carried out internally, Government will be saving the contracting out of consultants to carry out these audits. The cumulative savings over four years would be of over Euro 110,000 based on the assumption that four (4) entities per year would be certified in the CAF Label. It is to be noted that the CAF Label certification is valid for two years and thus each entity would have to be assessed and certified every two years.o Building central capacity in CAF and a network of CAF users. It is envisaged that CAF is introduced in ten (10) organisations (including two in Gozo) by the end of 2013 ;o Establishing the ‘CAF External Feedback Procedure’ and the ‘Effective CAF User Label’ that promote peer review and bench-learning and reward organisations that started the journey on continuous improvement toward excellence in an effective way resulting in the improving quality of public services for the benefit of the citizens. It is envisaged that the Effective CAF User Label is awarded to two (2) CAF users in 2013.Results – GozoCAF will be introduced in at least two (2) organisations in Gozo by end 2013.